I saw a posting for a great position and promptly called the organization for more information. I had all the qualifications, but a very non-traditional background - one that "normally" wouldn't get considered for this kind of position. About a week after I sent in my resume and cover letter I sent a hand-written thank you note to the woman I spoke with. I got a call a few days later from her, she said "I hadn't put you on the interview list, but when I got your great note I figured we should give you a shot and I penciled you in." I endured the grueling panel interview and eventually got the job! Don't count out good manners and give good "customer service" to anyone and everyone.